If you are able to make your monthly payment, it is in your best interest to do so. However, if your financial situation was impacted by the disaster and you are unable to make your monthly mortgage payment for a short period of time (for example: additional expenses for evacuation, temporary lodging due to property damage, or temporary shutdown of employment due to disaster impact), there may be programs available to assist you. You may have to provide a written statement explaining your impact and provide supporting documentation. If requested and approved, at the end of the program you may need to explore options to resolve any missed payments. Options include but are not limited to reinstatement, payment plans, payment deferrals and loan modifications. For more information, please contact one of our Customer Care Agents at 888-818-6032.