The Customer Information HUB is a new tool available
on your account homepage. This exciting and interactive tool will allow you to receive
account specific information in real time. To use this new tool, simply log into
your account and select a section of the HUB for a list of questions related to
that topic. Click on a question to receive an answer which is specific to your account
INFORMATION REGARDING CORONAVIRUS (COVID-19)
As information about the impact of the coronavirus develops across the country,
SPS is taking steps to ensure that there is no interruption in the servicing of your mortgage.
As always, the SPS website and automated voice response system are available at all times.
You can log in to your account at www.spservicing.com and make your payment, set up ACH,
review the current status of your loss mitigation application, submit and review documents,
or get quick answers to most questions about your account through the interactive HUB.
If you are not able to complete your transaction through the website, please call us at 888-818-6032 and one
of our customer care experts will be able to assist you. Please understand that although we have taken all measures to
continue providing uninterrupted customer service, you may experience longer than normal hold times.
We are operating with vigilance, compassion and care as we navigate through this difficult time together. Above all else,
we remain committed to supporting you through excellent service.
Thank you – Sincerely, SPS
Per IRS regulations, all year end statements will be mailed no later than January 31st. Year-end information will be available via our automated voice response system on January 2nd. Duplicate year end statements can be obtained from our website www.spservicing.com after February 10th. Log into your account and view or print a duplicate copy at your convenience.
If you have been affected by a natural disaster, we are here to help. We recommend that you first file a claim with your insurance company, then call us at 888.818.6032 so we can assist you.
New to SPS?
Was your loan recently transferred to SPS? Find out about the services and solutions
we offer. We recognize that having your mortgage account transferred may be confusing.
We're here to make this process as seamless as possible for you. Read over these
Frequently Asked Questions to learn more about the transfer process.
At SPS, we continue to make improvements to ensure our customer tools are as easy
to use as possible.
Access your account to view the new Customer Dashboard which provides you
with a quick, easy to use account summary. In addition, if you have multiple SPS
accounts, switching between your accounts is easier than ever.