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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

Website Registration and Login FAQ

How do I register?
Click this link to go to the New User Registration page and complete the New User Registration.
I am having issues registering my account.
This usually occurs if you are using Web TV. Unfortunately, Web TV does not work with the internet technologies that our system employs. We suggest you try again on a regular computer.
I have forgotten my login information.
Click this link if you have forgotten your User ID and / or Password. If you need further assistance, please contact us.
I received a message that my account is locked.
Your account will automatically unlock in 48 hours. If you would like your account unlocked sooner, please contact us.
I keep getting the login page over and over.
This usually occurs if your browser is not accepting Internet cookies. Internet cookies support must be enabled in your browser in order for you to login.
How do I change my password?
Login to your account, select Profile Update in the upper right corner of the website, then select Change Password.