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Why Work for SPS?

Who We Are
Select Portfolio Servicing Inc. (SPS) is a nationally recognized leader in the residential mortgage servicing industry. We specialize in the servicing of single-family residential mortgage loans, and have been in business since 1989 with operations in Salt Lake City, Utah and Jacksonville, Florida. Our mission is to provide servicing solutions that exceed expectations.
We leverage technology to provide innovative solutions to our customers, clients and associates. The continuous focus on applying cutting edge technologies and reliance on analytics to address business needs, combined with our skilled associates and strong processes, enables us to provide industry-leading services.
SPS is a customer-focused organization and we work hard to provide our customers with excellent service, while helping them keep their dream of homeownership alive. We work closely with each customer to understand their unique situation so we can provide them with the best solution for their specific needs. Our ability to inspire trust and confidence from our customers, clients and regulators is a critical foundation for our success.
What we do
SPS manages the administration of mortgage accounts on behalf of our clients. This includes customer communication and support in various situations, including: taking payments, resolving issues and assisting customers who may be experiencing financial hardship. Our associates are specialized in handling all aspects of loan servicing, such as: bankruptcy, foreclosure, property taxes and insurance, payoffs and dispute resolution.
Our Culture
At SPS, we believe that our associates are not only the best and the brightest in the industry, but also our greatest asset. We care about our associates and their families and are focused on creating an environment where people feel included, challenged, supported, respected and recognized for their unique skills and contributions. We listen to and value the feedback we receive from our associates and use it to guide us in our efforts to improve the associate experience, while providing them with opportunities to learn, grow and develop within the organization.
We believe in working hard, collaborating with one another and continuous improvement. This enables us to maintain industry-leading results in an ever evolving market environment. We foster a culture of compliance and inclusion where we treat all people fairly and do the right thing even when no one is looking. Our continued growth and success is only possible because of our highly skilled and dedicated associates.
The work we do is both challenging and rewarding. We recognize that work is only one facet of life and that our associates all have different needs at different times. We encourage our associates to define their own work/life balance and support them in maintaining it.
Our Core Values

As an organization we embrace four core values that guide us in our daily thoughts and actions.

Integrity
Intelligence
Intensity
Inclusion
Here’s What Our Associates Say…
Our employee engagement survey results provide a clear picture of why our associates enjoy working at SPS. Here are a few excerpts from our most recent survey:
  • My co-workers make working here fun and enjoyable
  • Being challenged daily
  • The flexibility of working from home and office
  • I love the team that I have and I love the job that I do. I feel like I am making a difference.
  • The daily challenges and the fact that they are always changing.
  • The environment and the constant learning
  • I have a job doing what I enjoy and what I’m excellent at
  • Friendly atmosphere and sense of community
  • Helping customers, gaining knowledge, able to work remotely, Company that realizes employees are their greatest asset, Paycheck , Bonus and Health Insurance
  • I enjoy the challenge, and the opportunities to learn and grow. My team is amazing, they are positive and supportive and provide team connectivity even when we don't see each other. I really appreciate being able to work remotely to stay safe with COVID-19.

228

employees moved internally in 2019

90%

of all management roles were filled internally

SPS

38%

of all vacancies filled internally in 2019

94%

of senior leaders promoted internally to current position

228
employees moved internally in 2019
90%
of all management roles were filled internally
SPS
38%
of all vacancies filled internally in 2019
94%
of senior leaders promoted internally to current position