Why Work for SPS?

Who We Are

Select Portfolio Servicing Inc. (SPS) is a nationally recognized leader in the residential mortgage servicing industry. We specialize in the servicing of single-family residential mortgage loans, and have been in business since 1989 with operations in Salt Lake City, Utah and Jacksonville, Florida. Our mission is to provide servicing solutions that exceed expectations.

We leverage technology to provide innovative solutions to our customers, clients and associates. The continuous focus on applying cutting edge technologies and reliance on analytics to address business needs, combined with our skilled associates and strong processes, enables us to provide industry-leading services.

SPS is a customer-focused organization and we work hard to provide our customers with excellent service, while helping them keep their dream of homeownership alive. We work closely with each customer to understand their unique situation so we can provide them with the best solution for their specific needs. Our ability to inspire trust and confidence from our customers, clients and regulators is a critical foundation for our success.

What We Do

SPS manages the administration of mortgage accounts on behalf of our clients. This includes customer communication and support in various situations, including: taking payments, resolving issues and assisting customers who may be experiencing financial hardship. Our associates are specialized in handling all aspects of loan servicing, such as: bankruptcy, foreclosure, property taxes and insurance, payoffs and dispute resolution.

Our Culture

At SPS, we believe that our associates are not only the best and the brightest in the industry, but also our greatest asset. We care about our associates and their families and are focused on creating an environment where people feel included, challenged, supported, respected and recognized for their unique skills and contributions. We listen to and value the feedback we receive from our associates and use it to guide us in our efforts to improve the associate experience, while providing them with opportunities to learn, grow and develop within the organization.

We believe in working hard, collaborating with one another and continuous improvement. This enables us to maintain industry-leading results in an ever evolving market environment. We foster a culture of compliance and inclusion where we treat all people fairly and do the right thing even when no one is looking. Our continued growth and success is only possible because of our highly skilled and dedicated associates.

The work we do is both challenging and rewarding. We recognize that work is only one facet of life and that our associates all have different needs at different times. We encourage our associates to define their own work/life balance and support them in maintaining it.

Our Core Values

As an organization we embrace four core values that guide us in our daily thoughts and actions.

Integrity

Intelligence

Intensity

Inclusion

Here’s What Our Associates Say…

Our employee engagement survey results provide a clear picture of why our associates enjoy working at SPS. Here are a few excerpts from our most recent survey:

My co-workers make working here fun and enjoyable
Being challenged daily
The flexibility of working from home and office
I love the team that I have and I love the job that I do. I feel like I am making a difference.
The daily challenges and the fact that they are always changing.
The environment and the constant learning
I have a job doing what I enjoy and what I’m excellent at
Friendly atmosphere and sense of community

We Provide Opportunity

We believe in providing growth opportunities for our employees:

51%

of associates have been with the company for more than 5 years

93%

of all management vacancies are filled internally

SPS

38%

of all vacancies are filled internally

81%

of our senior leadership team were promoted internally to their current position

228

employees moved internally in 2019

90%

of all management roles were filled internally

SPS

38%

of all vacancies filled internally in 2019

94%

of senior leaders promoted internally to current position

Benefits

At SPS, our associates are the foundation of our business, and we value each individual’s unique skills and contributions. As such, we are committed to promoting the success and well-being of all associates through a comprehensive benefits package which includes a wide range of options to meet everyone’s individual needs.

Health & Wellness

Medical, Dental, Vision & Prescription Drug coverage
Accident Insurance, Hospital Indemnity and Critical Illness insurance
Adoption coverage & ABA Therapy for Autism
24 Hour Telehealth & Virtual Visit services
Onsite flu shots
Smoking Cessation Program
Approximately 4 to 6 weeks of paid time off per year (once accrued)
9 paid holidays
Wellness programs
Healthcare Flexible Spending Account
Health Savings Account with company contribution
Gym Reimbursement Program
Employee Assistance Program (EAP)
Mother’s rooms
Onsite COVID vaccinations

Financial Wellness

401(k) Plan (Pre-Tax & Roth) with company match
Company Paid Life and AD&D insurance
Company Paid Short Term Disability coverage
Long Term Disability insurance
Tuition Reimbursement Program
Student Debt Reduction Program
Dependent Care Flexible Spending Account
Early access to earned wages
Leave/Vacation Donation Program
Financial education programs
Pet Insurance
Identity Theft Protection
Legal Assistance

Professional Development

Internship and Trainee programs
SPS University professional development program
Strong culture of promoting from within
Leadership development programs
Recognition programs

Corporate Perks

Cell phone discounts
Rental car discounts
Computer and software discounts
Various local discounts by site
Diversity and Inclusion-based culture
Employee Referral Program

Benefit Transparency

Training and Development

We believe that our associates are our greatest assets and that as they develop, our business grows stronger. We provide our associates with opportunities to learn, grow and develop within the organization by not only giving them the training necessary to be successful in their jobs, but also giving them the opportunity to become industry experts by regularly providing ongoing training and career development.

Our new associates start their learning experience by attending New Associate Orientation, which gives them an introduction to the mortgage industry, company culture and benefits.

We also provide extensive new hire training using a variety of learning approaches, including classroom training, online learning and on-the-job coaching.

Trainee & Intern Programs

Trainee Program

The Trainee program is designed to give you a hands-on introduction to working in a financial services organization. You will learn valuable industry skills and network with leaders and experts at SPS.

The Trainee Program is for candidates who will have obtained a bachelor’s degree before their hire date.

Internship Program

The Internship Program is designed to introduce you to one of many associate roles at SPS. You will receive role-specific training to help you succeed while working on real assignments alongside other interns and associates.

The Internship Program is for candidates who are currently pursuing a bachelor’s degree and are starting their second through fourth year of study.

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