In order to be considered for a home retention program, you must submit a complete
application to SPS. We will use these documents to determine your eligibility for
our home retention programs. It is important that you submit the documents to us
as soon as possible because we cannot determine eligibility until we receive all
What documents to submit
Submit the following documents to be considered for a home retention program. SPS
will review your account for all available options for which your account is eligible.
SPS requires a complete application to receive this review.
Proof of Income
* Note that the proof of income is dependent upon the type of income to be considered.
Please review the documentation requirements carefully.
Completed and signed IRS 4506T-EZ Request for Transcript of Tax Return form, which
is used to request that a copy of your tax return is sent directly to you or a third
party by the IRS. Customers must complete and sign the 4506T-EZ form and send it
to SPS. Forms are available through the IRS website (www.irs.gov). There is no fee for obtaining a transcript
of tax return.
If you would like SPS to use income from a non-borrower residing in the property when
determining what options are available for your account, please have that individual
complete and return the Non-Borrower Credit Check Authorization Form.
Please note: if income is not considered in the evaluation for your account, you are
not required to provide this form.
*These forms must be completed and signed by all borrowers on the loan.To determine which form is required, refer to the "Request for Mortgage Assistance" section above.
Providing a copy of the most recent tax return with your application may decrease
the time necessary to complete an evaluation of your application.
How to submit documents
For your convenience, we provide multiple methods for you to submit documents. Regardless
of the method you choose, please include your account number on all documents.
You may follow the Upload Documents
link to upload files directly to our website.
You may fax the documents to (801) 293-3936 or toll free (866) 867-3019
Mail your documents to:
Select Portfolio Servicing, Inc.
PO Box 65250
Salt Lake City, UT 84165-0250
Overnight mailing address:
Select Portfolio Servicing, Inc.
3217 S. Decker Lake Dr.
Salt Lake City, UT 84119
Foreclosure sale scheduled
* Note: If there is a foreclosure sale scheduled for your home in the next 30 days,
you are required to send all documents to SPS via overnight mail with delivery confirmation.
If you are unsure if there is a sale scheduled for your home in the next 30 days,
please contact us immediately at (888) 818-6032 for more information.
Step 2: Speak to a Loan Servicing Representative
The Loan Servicing Representative will be able to answer any questions you have
about our home retention options and the required documents. They will also be able
to discuss with you any missing or incomplete documents that are required before
we can determine you eligibility for any of the programs. You may contact one of
our experienced Loan Servicing Representatives at (888) 818-6032.
Step 3: Determine Eligibility
Once we have received a complete application, we will review your account to determine
eligibility for all available home retention options. It may take up to 30 days
to reach a decision. Once a decision has been reached, SPS will send you a decision
letter explaining the options to which you are eligible for and available to you.
Step 4: Complete the Process
If you are offered a repayment plan, the decision letter will include the terms
of the plan, including the length and the payment amount. The letter will also explain
the steps you need to take to enter into the plan, which may include signing and
returning documents or making the first payment.
If you are offered a modification, the decision letter will include a trial modification
packet. All modifications require a trial period (usually 3 months), during which
you will make the proposed modification payment to ensure the payment is affordable.
The packet will include the terms of the trial modification as well as instructions
for submitting your trial modification payments. It is important that you make all
trial modification payments on time.
Once you successfully complete the trial period, the account is reviewed for a final
modification. At that time, we will mail the final modification documents to you
for signature. Once we receive your signed modification agreement, we will permanently
change the terms of your account.