Your web browser doesn't support JavaScript or JavaScript is disabled. Please enable JavaScript in your browser settings so page can function correctly.
Toll Free: 1-800-258-8602
Top bar separator
  • A
  • A
  • A
Audio Button
menu divider
About Us
menu divider
menu divider
menu divider
Contact Us
menu divider
menu divider
Consumer Ombudsman Services
At SPS it is our highest priority to ensure you receive the exceptional service that you deserve, and that everything is done correctly the first time. Unfortunately, sometimes discrepancies may still occur. The Consumer Ombudsman Department is here to work with you to research and resolve these situations.
First-time issues should be directed to the SPS Customer Service Department at 800-258-8602; however, if you have a complaint or dispute that you feel is unresolved, please contact the Consumer Ombudsman Department through the following channels:

Select Portfolio Servicing, Inc.
Attn: Consumer Ombudsman
P.O. Box 65250
Salt Lake City, UT 84165-0250

866-662-0035, Option 3

Ombudsman Specialists are available to assist you Monday through Friday between the hours of 10:00 a.m. and 7:00 p.m., EST.