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Consumer Ombudsman Services
At SPS it is our highest priority to ensure you receive the exceptional service that you deserve, and that everything is done correctly the first time. Unfortunately, sometimes discrepancies may still occur. The Consumer Ombudsman Department is here to work with you to research and resolve these situations.
First-time issues should be directed to the SPS Customer Service Department at 800-258-8602; however, if you have a complaint or dispute that you feel is unresolved, please contact the Consumer Ombudsman Department through the following channels:

Mail:
Select Portfolio Servicing, Inc.
Attn: Consumer Ombudsman
P.O. Box 65250
Salt Lake City, UT 84165-0250

Phone:
866-662-0035, Option 3
Fax:
801-293-3943

Ombudsman Specialists are available to assist you Monday through Friday between the hours of 10:00 a.m. and 7:00 p.m., EST.