Your web browser doesn't support JavaScript or JavaScript is disabled. Please enable JavaScript in your browser settings so page can function correctly.
× Home HOME About Us ABOUT US Make a Payment MAKE A PAYMENT Customer Dashboard CUSTOMER DASHBOARD New To SPS NEW TO SPS Request Assistance REQUEST ASSISTANCE How To Videos HOW TO VIDEOS Upload Documents UPLOAD DOCUMENTS Frequently Asked Questions FREQUENTLY ASKED QUESTIONS Manage Your Account MANAGE YOUR ACCOUNT Join Our Team JOIN OUR TEAM Contact Us CONTACT US
×
Audio Button Help Button  A A A
Toll Free: 1-800-258-8602
Loading...

Consumer Ombudsman Services

At SPS it is our highest priority to ensure you receive the exceptional service that you deserve, and that everything is done correctly the first time. Unfortunately, sometimes discrepancies may still occur. The Consumer Ombudsman Department is here to work with you to research and resolve these situations.
First-time issues should be directed to the SPS Customer Service Department at 800-258-8602; however, if you have a complaint or dispute that you feel is unresolved, please contact the Consumer Ombudsman Department through the following channels:

Mail:
Select Portfolio Servicing, Inc.
Attn: Consumer Ombudsman
P.O. Box 65250
Salt Lake City, UT 84165-0250

Phone:
866-662-0035
Fax:
801-293-3943

Ombudsman Specialists are available to assist you Monday through Friday between the hours of 10:00 a.m. and 7:00 p.m., EST.